Refund Policy

Effective Date: June 24, 2024

We want you to have the best learning experience on Skillasy. If you are not satisfied with a course or purchase, please review our refund policy below.

1. Refund Eligibility

Refunds are available for:

• Single-course purchases (within 7 days of purchase, less than 10% completed)

• Subscription plans (within 3 days of first payment if no course is accessed)

• Duplicate purchases

• Technical issues that prevent access and remain unresolved for more than 5 business days

Not eligible for refund:

• Courses with over 10% progress

• Certification fees

• Group licenses once activated

• Custom or enterprise contracts

2. Refund Request Process

To request a refund:

• Email support@skillasy.com

• Include order ID, email address, and reason

• Allow up to 7 business days for processing

3. Refund Method

Approved refunds are issued:

• To the original payment method

• Within 5–10 business days depending on your bank

4. Subscriptions

If you cancel a subscription:

• You retain access until the end of the billing period

• No prorated refunds are offered unless covered under eligibility criteria

5. Special Circumstances

Skillasy may issue a refund beyond policy terms in good faith for:

• Medical emergencies

• Billing errors

• Unintended multiple accounts

6. Denial of Refund

We reserve the right to deny refund requests that:

• Violate our policy

• Appear to be abuse of the system

• Lack adequate information

7. Contact for Refunds

Please reach out at support@skillasy.com with any refund-related queries.